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Design

ODM | OEM

Original Design Manufacturing

  • We roll out our new designs on a monthly basis; all designs are created by our in-house designers. All customers are welcome to order any of our designs.

  • Minor customization of our designs is welcome with no additional customization charge. The unit price may differ according to the changes. 

Original Equipment Manufacturing

We can manufacture a customer’s custom designs with the following conditions:

  • A new mold costs USD 50 each. This cost includes the drawing (with up to 1 revision), the CAD design, and the mold. If there is a design modification for which a new mold must be created, another USD 50 will be charged for each new mold. 

  • Mold production lead time is 2 weeks, excluding drawing, CAD design, and revisions. 

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Minimum Order

MOQ = 30

Minimum order quantity is 30 pieces/pairs per design.

Within this MOQ:

  • plating colors can be mixed.

  • one ring size requires at least 10 pieces, i.e., maximum 3 ring sizes - 10 pieces each size.
     

Order below USD 3,000

is subject to an additional charge of USD 30 for documents and bank transaction fees. 

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Order Production Lead Time

6-8 weeks

  • Order production lead time is 6 to 8 weeks from the production confirmation date i.e., from the deposit receival date

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Product Sample

Up to 3 units per design

  • Customers can request up to 3 pieces/pairs of finished samples of any design, which will be charged x3 of the unit selling prices. 

  • Sample production lead time is 2-4 weeks. 

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Standard Shipping Options

Anyway to reach you!

  • Air freight / Sea freight

  • Courier (DHL, FedEx, UPS, EMS, etc.)

  • Customer’s agent in Thailand - if any

 

Remark: Shipment insurance can be applied upon request, the fee of which is charged additionally.

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Payment Terms

T/T in advance; Credit upon request

  • T/T before shipment (30% deposit to confirm production; 70% before shipment) 

  • Other terms may apply upon request.

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Warranty

30 days

  • We accept eligible requests for damaged goods exchange or return. A request must be sent in an email to the sales representative within 30 days upon goods receival containing:

    • the list of damaged items

    • an explanation of each item’s damages

    • a clear picture showing the damage

    • a copy of the invoice 

We will assess the damage and respond whether the request is eligible. 

  • If eligible, customers are requested to ship the damaged goods back to Wong Jewelry.

    • For a return request, we will issue a debit note worth the value of the returned items. 

    • For an exchange request, we will ship the fixed goods or new replacements within 6-8 weeks after the return receival. 

  • We will bear all shipping expenses incurred in this process.

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